Products cannot be returned to TrueNorth™, for credit or refund, unless accompanied by a Return Authorization Number issued by the TrueNorth™ Customer Service Department at

All returns must be shipped in the original packaging. For proper credit to be considered, every effort should be made to assure a damage-free return.

TrueNorth™ will authorize returns for complete credit in the case of TrueNorth’s error or defective merchandise.

Credit will be issued only after the returned merchandise has been received and inspected by TrueNorth™.

No returns will be allowed for customized orders unless they are defective.

Damaged Goods Policy

  • Every attempt has been made to assure that your TrueNorth™ desk and Accessories leaves our facility in perfect condition.
  • If your shipment arrives damaged or incomplete, contact TrueNorth™ immediately at or call us at 844-431-1852.
  • Whether the damage is visible or concealed, KEEP ALL PACKAGING MATERIALS FOR THE CARRIER INSPECTOR.
  • Damages must be reported within seven (7) days after delivery. Delayed reporting can delay or void the carrier’s responsibility to pay your claim and negate any credit for freight damage from TrueNorth™.

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