Products cannot be returned to TrueNorth™, for credit or refund, unless accompanied by a Return Authorization Number issued by the TrueNorth™ Customer Service Department at firstname.lastname@example.org.
All returns must be shipped in the original packaging. For proper credit to be considered, every effort should be made to assure a damage-free return.
TrueNorth™ will authorize returns for complete credit in the case of TrueNorth’s error or defective merchandise.
Credit will be issued only after the returned merchandise has been received and inspected by TrueNorth™.
No returns will be allowed for customized orders unless they are defective.
Damaged Goods Policy